Customer service will replace bricked Playstation 3’s

After being on the phone to Sony UK and Sony USA regarding firmware 2.40 and bricked Playstation 3’s, they told me that they will replace your PS3’s free of charge as long as you can prove its really bricked and not working with firmware 2.40 installed. How the hell are you supposed to do that? But beware, they will ask a horde of questions such as ‘when was the system last working’ and ‘try switching it on now’ etc. Act serious and down to earth because chances are they won’t believe you.

For those of you with a bricked PS3, Sony said that they will send a replacement unit (most likely a refurbished unit) within 2-3 working days, a courier will pick up your bricked unit and give you your replacement unit. Not sure what happens next though, i presume thats it.

For those of you that don’t know what a bricked PS3 is, its basically a broken, non functional PS3.

Here’s some customer service numbers:

UK: 08705 99 88 77

USA: 1-800-345-7669

For those of you phoning customer service, good luck!

Tags: playstation 3, playstation 3 news, ps3, ps3 news, scea, scee, sony computer entertainment america, sony computer entertainment europe

2 Responses to “Customer service will replace bricked Playstation 3’s”

1. The Game Guy » Blog Archive » Sony repairs broken PlayStation 3 firmware says:

   July 9, 2008 at 3:03 am

   [...] the repair/replacement might not cost you a thing. (No Ratings Yet)  Loading … Tags: 2.40, 2.41, customer support, firmware, PlayStation 3, [...]

   Reply
2. charleigh says:

   January 19, 2009 at 2:22 pm

   thanks for that!!!
   very helpful

   Reply